Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it — unworn, unused, with tags and the hygiene strip intact, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at Info@laurajayneswimwear.co.uk. If accepted, we'll send instructions on where to send your parcel. Return postage is the responsibility of the customer. Items sent back without first requesting a return can't be accepted.

Damages and issues
Please inspect your order on arrival and contact us immediately if it's faulty, damaged, or incorrect, so we can put it right. In these cases we cover the cost of return.

Non-returnable items
For hygiene reasons, we can't accept returns where the hygiene strip has been removed. We also can't accept returns on sale items or gift cards.

Exchanges
The quickest way to get the piece you want is to return your original item and, once accepted, place a new order.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Bear in mind your bank or card provider may take additional time to post the refund.